7 Questions With Jennifer Tinsley

Jennifer is a licensed insurance agent with a local State Farm Insurance office here in Parker. We asked her to answer some of the questions our readers have about insurance to dispel some of the myths and help us love our insurance experience.

Why do I have to pay money and don't get anything tangible in return?

Since tangible means something concrete and definite then insurance is the tangible result of having guaranteed protection from financial devastation in the event of a lawsuit or loss. Insurance can be protecting your assets such as a car or home but it is also protecting your other assets like investments and future income from liability risk.

I heard claims always get denied first time you submit them. Is that true?

Most claims are processed and handled upon initial filing. You can help the claims process by following your company’s protocol for loss, proper documentation and open communication with the claims representative. If a claim is being declined, it may be due to a lack of understanding what triggers a covered loss. For example, homeowners policies are not designed or priced to cover normal wear and tear that can occur. Coverage is triggered by sudden, accidental physical damage with a specific date of loss. I recommend having a local agent who can help give good information about your coverage before making the decision to file a claim.

Why is insurance so confusing; it's hard to understand my policy?

We understand insurance can be confusing so it is important to have a thorough review of your property, assets, and coverage with an insurance professional. Local agents have a vested interest in their community and developing a relationship so you can be properly protected. This can be an advantage over companies that treat insurance like a commodity and do not spend time evaluating your unique situation.

Why do claims take so long and don’t cover what I need?

Having the proper documentation and making yourself available when your claims representative is reaching out can be very helpful in expediting your claim. If a claim is not covering what you need, then it is important to visit with an insurance professional to determine what you need before the claim occurs.

Why can’t I talk to a real person or I have to wait forever on hold?

Insurance companies vary in how they are bringing on new clients and servicing their current clients. If you are looking to have easy access to a “real” person, State Farm and a few other companies still support the importance of local agents who service clients on a personal level and are invested in taking care of you.

Why do my rates climb higher and higher with no added benefits?

Rates are one part of consideration when finding insurance. Coverage is more important because a policy without proper coverage can result in a much larger financial loss if not properly protected. Insurance companies need to adjust rates to remain solvent in upholding their promise to pay in the event of a loss. Shopping and hopping may actually lead to paying higher rates over time. Companies, like State Farm, reward clients with better rates for staying in the long run. Visiting with your local agent can help you better understand rate changes. You may find that you are actually receiving better coverage.

How can you trust your agent; they work for the people denying my claim?

Agents are your friend! An agent is different than a broker. Agents are rewarded for helping you and retaining your business. So taking care of you is their job! If you are struggling with a claim, then I recommend reaching out to your agent for support. Even though they do not process the claim, they can help coordinate communication with claims and create better understanding.